"Theiss" Area Rug
Shipping & Returns
Shipping & Returns
Currently, during these unprecedented times we are not accepting ANY In-Store or ONLINE cash or credit refunds until further notice.
RETURNS WILL BE ISSUED AS A STORE CREDIT.
If for any reason you need to return/exchange your purchased item(s) to us, please let us know within 48 hours of purchase or delivery date and we will be glad to offer you an even merchandise/store credit.
*****ANY ORDER THAT STATES DELIVERED WILL NOT BE REPLACED.
NO CASH OR CREDIT REFUND WILL BE ISSUED STORE CREDIT ONLY.
- Customers are responsible for all RETURN/CANCELLATION SHIPPING cost.
- Unfortunately, We cannot return or refund items for buyers remorse.
Please note, any orders that are in a transit status cannot be cancelled, refunded, or exchanged.
Out of stock or discontinued items ARE eligible for a full refund.
Back-ordered items ARE NOT eligible for a refund.
If for any reason you need to cancel your order, please contact us immediately/within 24 hours of purchase.
Any cancellations made after 24 hours will be assessed a 30% restocking fee (which will be deducted from original form of payment).
Any orders that are in a transit status cannot be cancelled, refunded, or exchanged.
ONLINE RETURN POLICY:
- All Special Order/Customized/Handmade purchases are FINAL SALE & are non-refundable.
- Exchanges are eligible for MERCHANDISE/STORE CREDIT ONLY!
Store credits are offered for up to 48 hours from delivery date. Merchandise must be in the same condition as received and a receipt of purchase must be provided to qualify.
*SHIPPING & HANDLING CHARGES ARE NOT SUBJECT TO REFUND
If you receive a damaged or defective item, please let us know within 48 hours of delivery date. After thorough observation, replacement or merchandise credit will be subject to approval.
Please see description for approximate product dimensions.
Please see description for approximate product weight.
Due to the impact of COVID-19, our industry is experiencing significant supply chain challenges and transportation delays. We are doing our best to project accurate shipping dates; however, please note that these could change. We apologize for any disappointment or inconvenience.
RETURN INFORETURN POLICY
Returns are refunded via Store Credit/Exchange ONLY.
For more info regarding return policy, please read more...